Computer Repair St Augustine Business IT , Data, Networking and Telecommunications from Flickertronics.com and FlickerTel Inc

Workstation Managed Services Features and Pricing

Monitoring Services features

Check that your Windows® Services (the bedrock of your computer’s operating system) are operating properly
Looks for unauthorized log in attempts and determines whether someone has been trying to hack into your systems
Checks to ensure you have adequate disk space remaining. Running out of disk space can cause your computer to crash and involves lengthy delays to repair the device
Check that your disks are healthy and there are no integrity issues.
Reviews Critical Event log entries and spots other issues
Vulnerability Scanning and Patch Management
checks that your client's anti-virus pattern file is in sync with the vendor's latest published version

Managed Services additional features

Live Help Desk 8 AM to 11 P.M. every day including holidays
Technicians monitor alerts and respond quickly to take care of problems
15% Discount on On-Ste Calls
20% Labor Discount on In-Shop Repairs
Your Company Employees receive 10% On-Site Labor Discount
Your Company Employees receive 10% in-shop Labor Discount

Monitoring Agent Checks - Click items for more info

24x7 (30 or 60 minutes)	Daily Safety Checks
Disk Space Checks	Anti-Virus Update
Windows Service Checks	Drive Space Change Check
	Hacker Check
	Physical Disk Check
	Critical Events Check
SNMP Check	SNMP Check
File Size Check	File Size Check
Event Log Check	Event Log Check
Script Check	Script Check

The Monitoring Agent also supports Automated Tasks and Patch Management.

Workstation Enhanced IT Support Plans

Cost/mo

Live Help Desk

*	WKS001	-	1 Workstation	$	49	1 hour phone/remote call
*	WKS003	-	3 Workstations	$	119	2 hours phone/remote call
*	WKS005	-	5 Workstations	$	179	3 hours phone/remote call
*	WKS010	-	10 Workstations	$	Call	Call
*	WKS015	-	15 Workstations	$	Call	Call
*	WKS020	-	20 Workstations	$	Call	Call

Additional Help Desk Time

ea. add.

30 Minutes


PROACTIVE MAINTENANCE
24x7 Remote Monitoring of Workstations
24x7 Proactive Maintenance
Weekly \ Biweekly Scheduled Workstations Maintenance	Available
Daily Health Reporting with results delivered to your Mailbox
Microsoft Updates and Patch Management
Event Viewer Checkup
Automatic Problem Escalation & Resolution
TECHNICAL SUPPORT
24x7 Every Day Remote Helpdesk Support	2 hours per month
On-site Support	20% Discount
24x7 Every Day incl. Holidays Remote Support	1 hour per month
Emergency On-site Support	20% Discount
Online \ Email Ticketing System	Available
SECURITY SERVICES
Network Security Auditing	Available
Vulnerability Scanning
Free Spyware / Malware Removal Agent
Firewall Management and Monitoring
Antivirus \ Antispam Management
SERVICES & BENEFITS
Online Customer Portal	Available
Asset Tracking and Management	Available
IT Purchasing and Guidance
Discounts on Projects & Installations
Cloud Computing Services	Available
Web Hosting Services	Available
Dedicated and Virtual Servers located in secure Data Center	Available
Support for Multiple Office Locations Worldwide
Priority Response Times
OnSite Labor	20% off

Call Toll Free: (800) 899-5350 to speak with a support specialist

BACKUP & DISASTER RECOVERY
Remote Data Backup	Available
Unlimited Backup Management & Support	Available
Daily Review of Remote Backup Reports	Available
MS Exchange Database Remote Backup	Available
MS Exchange Mail Level Remote Backup	Available
MS Hyper-V Virtual Machine Backup	Available
VMware Virtual Machine Backup	Available
MS SQL Server Database Remote Backup	Available
Advanced Disaster Recovery Solutions	Available

As a Microsoft Partner, Flickertronics has FREE TOP LEVEL ACCESS to MICROSOFT ENGINEERS During ANY Critical "BUSINESS DOWN" situation!