Computer Repair St Augustine Business IT , Data, Networking and Telecommunications from Flickertronics.com and FlickerTel Inc

Bronze

Silver

Gold

Monitoring Services features

Check that your Windows® Services (the bedrock of your computer’s operating system) are operating properly
Looks for unauthorized log in attempts and determines whether someone has been trying to hack into your systems
Checks to ensure you have adequate disk space remaining. Running out of disk space can cause your computer to crash and involves lengthy delays to repair the device
Check that your disks are healthy and there are no integrity issues.
Reviews Critical Event log entries and spots other issues
Vulnerability Scanning and Patch Management
checks that your client's anti-virus pattern file is in sync with the vendor's latest published version

Monitoring Agent Checks - Click items for more info

24x7 (30 or 60 minutes)	Daily Safety Checks
Disk Space Checks	Anti-Virus Update
Windows Service Checks	Drive Space Change Check
	Hacker Check
	Physical Disk Check
	Critical Events Check
SNMP Check	SNMP Check
File Size Check	File Size Check
Event Log Check	Event Log Check
Script Check	Script Check

The Monitoring Agent also supports Automated Tasks and Patch Management.

FlickerTel Inc. – Flickertronics.com Server Monitoring Agreements

Bronze Server Monitoring

Download Agreement

Service		Description
Anti Virus Pattern File		Checks that the anti virus is running on the most up to date version to ensure you are always protected. If not an alert is generated and your client portal is highlighted.
Critical Events Check & Reports		Alerts us in the event of any critical events occurring so that we can act fast to fix potential problems.
Daily Backup Check		Ensures that your backup has completed successfully. If not, an alert is sent and your Client Portal is highlighted.
Daily Anti-Virus Check		Ensures that your system is using the most up-to-date pattern files. If not, it will send an alert so that remedial action may be taken.
Exchange Information Store Size Check		Checks that the size of the Information Store does not exceed a pre-defined threshold. If it does, it will alert you so that steps can be taken to prevent Exchange from crashing.
Drive Space Consumption Check		Checks whether the rate of growth on any drive exceeds your specified limit. This enables you to spot developing problems before they become critical.
Physical Health Check		Monitors for smart disk alerts, checks if any disks have failed, and can even look for failed memory.
Client Daily Report		A daily report of all the problems uncovered and/or checks passed that day. So that you know what we are fixing on your behalf.
Primary Server Package. Monthly subscription ($)
FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	FlickerTel Inc / Flickertronics.com Maintenance Customers (RRP)		Non-FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	Non-FlickerTel Inc / Flickertronics.com Maintenance Customer (RRP)
$30.00 pm/mo	$40.00/mo		$35.00/mo	$45.00/mo

Silver Server Monitoring

Download Agreement

Service		Description
All Checks From Bronze Package		All checks from the Bronze package included as standard
Daily Workstation Health Check		A daily health check on the status of all your critical workstations.
File Size Checks		Monitor the size of any file or folder critical to your business to ensure.
Ping Checks		Provides facility for up to five checks on network devices, remote offices, or remote devices.
Roll Your Own Event Log Check		Monitor any program running on your server that you consider important to your business
Windows Service Checks		Checks that all windows services are up and running correctly and alerts us if there are any windows services down.
SNMP/Raid Array Checks		Use SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.
WSUS Check		Get alerted to out of date security patches on your systems so that we can get you back up to date
Disk Space Check		Pre-empt downtime caused by full disks and get alerted to disk space going over a set threshold.
Website Check		Checks to ensure your site is displaying the correct results on either stati or dynamic pages. If not you will be alerted to this problem.
TCP Service Check		Provides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.
Client Daily or Weekly Report		A daily or weekly summary of the critical checks carried out throughout the week.
Primary Server Package. Monthly subscription ($)
FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	FlickerTel Inc / Flickertronics.com Maintenance Customers (RRP)		Non-FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	Non-FlickerTel Inc / Flickertronics.com Maintenance Customer (RRP)
$50.00/mo	$60.00/mo		$45.00/mo	$55.00/mo

Gold Server Monitoring

Download Agreement

Server Performance Monitoring	Get alerted when your server is overloaded and needs maintenance.
Bandwidth Monitoring	Monitor the volume of traffic in and out of an y ports on your managed switch
File Size Checks	Monitor the size of any file or folder critical to your business to ensure it is always within required thresholds or no strange growths occur.
Ping Checks	Provides facility for up to five checks on network devices, remote offices, or remote devices.
Roll Your Own Event Log Check	Monitor any program running on your server that you consider important to your business
Windows Service Checks	Checks that all windows services are up and running correctly and alerts us if there are any windows services down.
SNMP/Raid Array Checks	Use SNMP to monitor a wide range of conditions, such as temperature on your server to ensure it is always in operable conditions.
WSUS Check	Get alerted to out of date security patches on your systems so that we can get you back up to date
Disk Space Check	Pre-empt downtime caused by full disks and get alerted to disk space going over a set threshold.
Client Portal	Gives you direct access to your own Client Portal so that you can see an up to the minute status of your systems.
Website Check	Checks to ensure your site is displaying the correct results on either stati or dynamic pages. If not you will be alerted to this problem.

Website Check		Checks to ensure your site is displaying the correct results on either stati or dynamic pages. If not you will be alerted to this problem.
TCP Service Check		Provides facility to monitor up to three TCP ports such as ISP gateway, SMTP relay or POP3. Also provides facility for other custom TCP/IP port tests as needed.
Hacker Check		Watches out for anyone trying to gain access to your systems.
Primary Server Package. Monthly subscription ($)
FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	FlickerTel Inc / Flickertronics.com Maintenance Customers (RRP)		Non-FlickerTel Inc / Flickertronics.com Maintenance Customer Introductory Offer. Ends __/__/__	Non-FlickerTel Inc / Flickertronics.com Maintenance Customer (RRP)
$90.00/mo	$110.00/mo		$120.00/mo	$100.00/mo

As a Microsoft Partner, Flickertronics has FREE TOP LEVEL ACCESS to MICROSOFT ENGINEERS During ANY Critical "BUSINESS DOWN" situation!